Refunds & Returns
EXCHANGE & REFUND POLICY
Margaret River Rascals would like you to feel confident in making your online purchase which is why if your selection is not the right colour, size or what you expected, then simply contact us within 14 days. We will exchange or refund your item provided the item and its packaging are in its original condition, unused, unworn and with original tags attached, sale items excluded.
Should the item you wish to exchange not be available then a store credit voucher will be issued. Margaret River Rascals store credit vouchers last for 6 months from date of exchange.
Several types of goods are exempt from being returned. We do not accept products that are intimate or health and personal care items. This includes swimwear, underwear, and personal care items.
Please note, gift cards cannot be exchanged or refunded.
Out of stock items
Margaret River Rascals apologises for items that are out of stock. However, should this occur we will advise you immediately and you will have the opportunity to cancel your order or we can help with an alternative product.
We make every effort to ensure that all items shipped to you are in perfect condition. In the unlikely event that you receive a faulty item, we will happily organise a replacement or a refund where a replacement cannot be provided.
How and where
Please contact us via email at firstname.lastname@example.org to arrange a refund/exchange and Return Authorisation (RA) number.
Please return your item(s) with RA number and proof of purchase included to the following address:
Margaret River Rascals
129 Bussell Hwy
Margaret River WA 6285
For all exchanges, please provide a return pre-paid satchel. Alternatively, we can provide one for $8.00.